Four Ways To Understand Customer Satisfaction

FOUR WAYS TO UNDERSTAND CUSTOMER SATISFACTION Net Promoter Score. Defines your brand's detractors, indifferent, and promoters. Likert Scale. Positions the level of satisfaction for each attribute of the offering. Boolean question. Requires context of the answers to be useful. Interview. It is a starting point for understanding rarely expressed ideas. Source: ​Staff, 2025, Acertiva​
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